Refund policy
We want you to love your purchase from Shoplaa. If for any reason you are not satisfied, we offer a 30-day return policy.
Return Window You have 30 days from the date of receiving your item to request a return. This is a voluntary window we offer on top of your statutory rights — it does not replace or reduce the 14-day cancellation rights described below.
Eligibility To be eligible for a return, your item must be:
- In the same condition as received — unworn, unused and undamaged
- In its original packaging with all tags attached
- Accompanied by the receipt or proof of purchase
How to Start a Return To initiate a return, please contact us at delivery@uksystem.co.uk with your order number and the reason for the return. Once your return request is approved, we will send you instructions on how and where to send your package.
Items returned to us without a prior return request will not be accepted.
Return Address 3 Greenwich Market, London, SE10 9HZ, United Kingdom
Return Shipping Cost Return postage is at the buyer's expense, unless the item is defective, damaged or incorrect — in which case we will cover the return shipping. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit on their way back to us.
Damages and Issues Please inspect your order upon reception and contact us within 48 hours at delivery@uksystem.co.uk if the item is defective, damaged or if you receive the wrong item. We will evaluate the issue and arrange a replacement or full refund at our expense, including return shipping.
Lost Shipments If your order is lost in transit, we will send a replacement at no additional cost. We handle the carrier claim process ourselves.
Non-Returnable Items The following items cannot be returned:
- Gift cards
- Perishable goods, custom or personalised products
- Personal care items (such as beauty products)
- Hazardous materials, flammable liquids or gases
Please get in touch if you have any questions about a specific item.
United Kingdom – 14-Day Right to Cancel If you are a consumer located in the United Kingdom, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. The item must be returned in its original condition. This statutory right is unaffected by, and runs alongside, our more generous 30-day return window.
European Union – 14-Day Cooling-Off Period If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. The item must be unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase. This statutory right is unaffected by, and runs alongside, our more generous 30-day return window.
International Orders (US, Canada, Israel, UAE, Singapore and Other Regions) The standard 30-day return window applies. Customers are responsible for return shipping costs as well as any customs duties, taxes or import fees. We recommend using a tracked shipping service.
Exchanges The fastest way to get the item you want is to return the original item and, once the return is approved, place a new order for the replacement.
Refunds Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within 10 business days. Please note that additional time may be required for your bank or card provider to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at delivery@uksystem.co.uk.
Contact UKS United Knack System Ltd (trading as Shoplaa) 3 Greenwich Market, London, SE10 9HZ, United Kingdom Email: delivery@uksystem.co.uk Company Reg. No. 13060974 | VAT No. GB 433 3839 91