Shipping policy
At Shoplaa (operated by UKS United Knack System Ltd), we are pleased to offer Free Worldwide Shipping on every order, with no minimum purchase required.
Where We Ship We ship to customers worldwide, including but not limited to the United Kingdom, the European Union, the United States, Canada, Israel, the United Arab Emirates and Singapore. If your country is not listed at checkout, please contact us at delivery@uksystem.co.uk and we will do our best to accommodate your order.
Shipping Cost Shipping is free of charge for all destinations. There are no hidden fees or minimum spend requirements.
Processing Time Orders are typically processed and dispatched within 1–2 business days of being placed, excluding weekends and public holidays. You will receive a confirmation email with tracking details as soon as your order leaves our warehouse.
Estimated Delivery Times Once dispatched, the following estimated delivery times apply:
- United Kingdom: 2–3 business days
- European Union & North America (US, Canada): 5–10 business days
- Other international destinations (Israel, UAE, Singapore and other regions): 10–20 business days
Please note that these are estimates and not guarantees. Actual delivery times may vary depending on the destination, customs processing and carrier performance.
Shipping Carrier We primarily ship with Royal Mail and its international partner networks. Tracking information will be provided via email once your order is dispatched.
Customs, Duties and Import Taxes For international orders outside the United Kingdom, any customs duties, import taxes or handling fees charged by the destination country are the responsibility of the recipient. These charges are not included in the product price or shipping cost and are determined solely by the customs authority of the destination country. We recommend contacting your local customs office for more information before placing an order.
Lost or Delayed Shipments If your order has not arrived within the estimated delivery window, please contact us at delivery@uksystem.co.uk and we will investigate with the carrier on your behalf. If a parcel is confirmed lost in transit, we will send a replacement at no additional cost to you. We handle the carrier claim process ourselves, so you do not need to deal with Royal Mail directly.
Damaged Shipments If your order arrives damaged, please contact us within 48 hours of delivery at delivery@uksystem.co.uk with photographs of the packaging and the damaged item. We will arrange a replacement or full refund at our expense.
Incorrect Addresses Please ensure that your shipping address is accurate and complete at checkout. We cannot be held responsible for parcels that are delayed, returned or lost due to incorrect or incomplete addresses provided by the customer. If a parcel is returned to us due to an incorrect address, the customer will be responsible for any reshipping costs.
Order Tracking Once your order has been dispatched, you will receive a tracking number by email. You can use this number on the Royal Mail website (or the relevant international carrier's portal) to follow your parcel's journey.
Contact For any questions about shipping or delivery, please contact us at delivery@uksystem.co.uk.
UKS United Knack System Ltd (trading as Shoplaa) 3 Greenwich Market, London, SE10 9HZ, United Kingdom Company Reg. No. 13060974 | VAT No. GB 433 3839 91